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redfox9290-j52s5/support-macros

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Write support reply macros: intents, variants, variables, escalation lines.

Overview

Write support reply macros: intents, variants, variables, escalation lines. - You write reusable support macros that stay human and policy-safe - Scope: See SKILL.md vertical lock. - Deliverable: See SKILL.md deliverable. - Triggers: support macros, canned responses, helpdesk templates, 客服话术, 工单模板. Local monorepo: point your agent at skills/support-macros/ (this folder). Runtime output language follows lang (default ). Skill docs stay EN-primary. Full workflow, hard rules, and QA: see SKILL.md. Monorepo sample (if present): ../../output/samples/support-macros-example-01.md

README

Support Macros

Write support reply macros: intents, variants, variables, escalation lines.

中文简介： 你写可复用、像人、不越权的客服宏。 — 详见 README.zh.md.

What this skill does

  • You write reusable support macros that stay human and policy-safe
  • Scope: See SKILL.md vertical lock.
  • Deliverable: See SKILL.md deliverable.
  • Triggers: support macros, canned responses, helpdesk templates, 客服话术, 工单模板.

Install

After this package is on GitHub:

npx skills add / --skill support-macros

Local monorepo: point your agent at skills/support-macros/ (this folder).

Options

Option Values Default
lang en · zh · bilingual en
count 10 · 20 · 30 20
channel email · chat · both both

Runtime output language follows lang (default en). Skill docs stay EN-primary.

When to use

Use Don’t
(see bullets) (see bullets)

Use

  • When you need support-macros workflow

Don’t

Deliverable

See SKILL.md deliverable.

Full workflow, hard rules, and QA: see SKILL.md.

Example

Monorepo sample (if present): ../../output/samples/support-macros-example-01.md

License

MIT — see LICENSE.

View this README on GitHub

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Install

npx skillfish add redfox9290-j52s5/support-macros