servicenow-architect

Expert-level agent skills for the whole ServiceNow lifecycle — architect, govern, deliver, and build.

A multi-skill suite that gives any compatible AI coding/agent tool senior-ServiceNow-architect knowledge. It spans the strategic layers most skill packs miss — enterprise architecture (CMDB/CSDM/APM), platform governance, and delivery/requirements/scope management — and pairs them with hands-on development knowledge (Fluent SDK, legacy scripting, and CLI setup). Every answer is biased toward business value, product thinking, and platform best practices.

What’s inside

How it works

The top-level SKILL.md is a router. When a task arrives, it applies a quick business + product lens, then points to the single sub-skill that fits — so the agent loads only the knowledge it needs. Architecture and governance decisions constrain the build sub-skills, keeping generated solutions upgrade-safe and in line with CSDM.

Try these prompts

• “Is this SaaS app a Business Application or a dependency? Here’s what I know about it…”
• “Where should these CIs live in the CMDB?” (paste a CI list)
• “Set up a lightweight governance model for a mid-size instance.”
• “Rewrite this vague requirement as a healthy user story with acceptance criteria.”
• “We’re 3 weeks from go-live — what does a scope checkpoint need to cover?”
• “Create a Business Rule that updates the parent problem on incident creation. Use the Fluent SDK.”
• “Write a GlideRecord query for active tickets older than 30 days and update their state.”

Install

Copy the sub-skill folders into your agent tool’s skills directory. For most tools:

cp -r sn-architecture sn-governance sn-delivery sn-sdk-fluent sn-scripting sn-sdk-setup /

Or install the whole suite as a plugin/skill bundle per your tool’s documentation.

Scope & disclaimer

This suite is a knowledge and best-practice guide, not a substitute for your instance’s dictionary or your organization’s standards. Table and class names can vary by release and by customization — always verify in your instance. It does not make changes to any ServiceNow instance on its own; it helps you design, decide, and build.

Acknowledgments

The developer sub-skills — sn-scripting, sn-sdk-fluent, and sn-sdk-setup — are built on the excellent servicenow-agent-skills project by @aatrey882, used and adapted under the MIT License. Sincere thanks to its authors for open-sourcing a high-quality ServiceNow SDK knowledge base — this suite would be poorer without it.

License

MIT — see LICENSE. The sn-scripting, sn-sdk-fluent, and sn-sdk-setup sub-skills retain the copyright of the original servicenow-agent-skills authors under the MIT License.