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fastlion4376-yrjda/prompt-pack-support

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Build a customer-support prompt pack: tone, macros, escalation, refusal, QA checks.

Overview

Build a customer-support prompt pack: tone, macros, escalation, refusal, QA checks. - You create safe, reusable prompts for support agents/bots - Scope: See SKILL.md vertical lock. - Deliverable: See SKILL.md deliverable. - Triggers: support prompts, CS prompt pack, helpdesk AI, 客服提示词, 支持话术包. Local monorepo: point your agent at skills/prompt-pack-support/ (this folder). Runtime output language follows lang (default ). Skill docs stay EN-primary. - When you need prompt-pack-support workflow Full workflow, hard rules, and QA: see SKILL.md. Monorepo sample (if present): ../../output/samples/prompt-pack-support-example-01.md

README

Prompt Pack

Build a customer-support prompt pack: tone, macros, escalation, refusal, QA checks.

中文简介： 你做可复用、安全的客服/支持提示词包。 — 详见 README.zh.md.

What this skill does

  • You create safe, reusable prompts for support agents/bots
  • Scope: See SKILL.md vertical lock.
  • Deliverable: See SKILL.md deliverable.
  • Triggers: support prompts, CS prompt pack, helpdesk AI, 客服提示词, 支持话术包.

Install

After this package is on GitHub:

npx skills add / --skill prompt-pack-support

Local monorepo: point your agent at skills/prompt-pack-support/ (this folder).

Options

Option Values Default
lang en · zh · bilingual en
channel email · chat · ticket · multi multi
strictness friendly · neutral · firm neutral

Runtime output language follows lang (default en). Skill docs stay EN-primary.

When to use

Use Don’t
(see bullets) (see bullets)

Use

  • When you need prompt-pack-support workflow

Don’t

Deliverable

See SKILL.md deliverable.

Full workflow, hard rules, and QA: see SKILL.md.

Example

Monorepo sample (if present): ../../output/samples/prompt-pack-support-example-01.md

License

MIT — see LICENSE.

View this README on GitHub

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Install

npx skillfish add fastlion4376-yrjda/prompt-pack-support