successcoaching/claude-for-customer-success

这是一个参考实现，展示了基于深厚领域知识构建的AI原生客户成功是什么样子——这不是部署即时的产品，而是关于可能性和最小可行架构需求的实际演示。

六个Claude Code/Claude Cowork插件，涵盖现代计算机科学组织的所有职能：CSM、计算机科学运营、续约专家、入职团队、RevOps（客户成功）及其连接基础设施。方法论观点性（SuccessCOACHING客户成功方法论和框架），工具无关。

新来的吗？从QUICKSTART.md开始——安装只需60秒。这份README是完整的参考资料。

这里的所有内容都有两种方式：通过一个来源安装：作为Claude Cowork或Claude代码插件安装，或者通过Claude托管代理API部署在你自己的工作流引擎后面。同样的系统提示，同样的技能——你选择运行的位置。

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这份文件是给谁写的

这份README面向三种受众。跳转到与你最相关的部分。

A reference implementation showing what AI-native Customer Success looks like when built on deep domain knowledge — not a deployment-ready product, but a working demonstration of what’s possible and what a minimum viable architecture requires.

Six Claude Code/Claude Cowork plugins covering every function in a modern CS organization: CSMs, CS Ops, renewals specialists, onboarding teams, RevOps (for Customer Success), and the infrastructure that connects them. Methodology-opinionated (SuccessCOACHING Customer Success methodologies and frameworks), tool-agnostic.

New here? Start with QUICKSTART.md — install in 60 seconds. This README is the full reference.

Everything here is available two ways from one source: install it as a Claude Cowork or Claude Code plugin, or deploy it through the Claude Managed Agents API behind your own workflow engine. Same system prompt, same skills — you choose where it runs.

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Who This Document Is For

This README serves three audiences. Jump to the section most relevant to you.

CS leaders and practitioners using this as a reference for what AI-enabled CS looks like in practice: read Plugins, Methodology, and Managed Agents. The plugin and agent breakdown shows what capability coverage across the full lifecycle actually requires — scope, skill count, and architectural decisions most point solutions never reach.

Operators and developers building on or adapting the suite: read Architecture Extensions, Skill Design, File Locations, and Documentation. The machine-readable capability model and cross-skill registry are your primary reference artifacts.