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aws-samples/sample-aicc-builder-for-amazon-connect-ai-agent

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本页由 AI 翻译,技术细节请以原文为准。 查看原文

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AICC(AI Contact Center)构建器是一款开源的代理式 AI 网络应用,构建了构建全面 Amazon Connect 客户自助 AI 代理所需的所有资产。

概览

—— 用于经典 Lex + AI 代理栈 ·由 Amazon Bedrock 和 Strands SDK 驱动 https://github.com/user-attachments/assets/074983eb-43ed-4b04-a873-720795db847f https://github.com/user-attachments/assets/64b4cd24-4653-4fed-86f9-4cd62866e1e2 已经在运行自己的后端API和联系人流程了吗?在开始界面选择,AICC构建器会自动构建代理客户体验设计器应用:无需CloudFormation、Lambda、OpenAPI规范、AI提示或联系流程。 - 生成式旅程、需求要求、同意和身份门、护栏以及常见问题知识库的措辞,设计完全符合 ACXD 目标。- 没有数据库、基础设施或联系流程问题。面试记录每个操作在你的 API 上的端点、API 的基础 URL 以及读取凭证的头部。- 每个操作调用 WEBHOOK_URL 加上操作自身路径。凭证是部署时输入的 ACXD 秘密;它永远不会进入捆绑包。- 后端合同。

概述(AI 翻译)

将一段约1小时的AI对话转化为完全定制的Amazon Connect PoC——适用于Classic Lex + AI代理栈或代理CX设计师(ACXD)应用由亚马逊Bedrock和Strands SDK支持。

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演示

第一部分 — 在~1小时内构建一个亚马逊Connect AI代理

https://github.com/user-attachments/assets/074983eb-43ed-4b04-a873-720795db847f

第二部分 — 与生成代理的实时通话

https://github.com/user-attachments/assets/64b4cd24-4653-4fed-86f9-4cd62866e1e2


v3.1 新增内容 — 仅 ACXD:仅 Agentic CX Designer 应用

已经在运行自己的后端API和联系人流程了吗?在 开始界面,AICC Builder 单独构建 Agentic CX Designer 应用程序: 没有CloudFormation、Lambda、OpenAPI规范、AI提示或联系流程。

  • 相同的对话设计。 生成式旅程,措辞 要求、同意与身份关卡、护栏及常见问题解答 知识库设计完全符合ACXD目标。
  • 较短的面试。 无数据库、基础设施或联络流程 问题。相反,面谈记录每个操作的终点

本页由 AI 翻译,技术细节请以原文为准。

README

以下为原文 README 节选,完整内容请查看原文。

AICC Builder


Demo

Part 1 — Build an Amazon Connect AI agent in ~1 hour

https://github.com/user-attachments/assets/074983eb-43ed-4b04-a873-720795db847f

Part 2 — Live call with the generated agent

https://github.com/user-attachments/assets/64b4cd24-4653-4fed-86f9-4cd62866e1e2


What’s New in v3.1 — ACXD only: just the Agentic CX Designer application

Already running your own backend API and Contact Flow? Pick ACXD only on the start screen and AICC Builder builds the Agentic CX Designer application alone: no CloudFormation, Lambda, OpenAPI spec, AI Prompt or Contact Flow.

  • The same conversation design. Generative journeys, the wording your requirements mandate, consent and identity gates, guardrails and the FAQ knowledge base are designed exactly as for the ACXD target.
  • A shorter interview. No database, infrastructure or Contact Flow questions. Instead the interview records each operation’s endpoint on your API, the API’s base URL and the header it reads its credential from.
  • Data requests that call your API. Each one calls WEBHOOK_URL plus the operation’s own path. The credential is an ACXD secret you enter when you deploy; it never enters the bundle.
  • A contract for your backend. BACKEND-CONTRACT.md lists every call your API must answer: method and path, request and reply fields, and the formats the runtime actually delivers (values with or without separators, yes/no as words, dates in the business’s time zone, a 200 reply checked against the response schema).
  • One command to deploy. ./deploy.sh asks for the workspace, API key, base URL and secret values it is missing and deploys the application; WIRING-GUIDE.md shows how to add the Agentic CX block to your Contact Flow.

The Classic and ACXD targets are unchanged.

📖 Bundle contents and deploy: docs/acxd-packaging.md


在 GitHub 查看完整 README

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安装

npx skillfish add aws-samples/sample-aicc-builder-for-amazon-connect-ai-agent
新手?先看 mcpskill.org 教程 →