Production-ready Zammad MCP Server. Connect your Zammad Helpdesk with Claude, Cursor, and LLMs using Model Context Protocol (Zammad AI MCP).
概览
is a free, open-source, production-ready Model Context Protocol (MCP) server for Zammad, the open-source helpdesk and ticket system. It connects AI assistants — , , and any MCP-compatible LLM agent — directly to your Zammad instance, so you can search tickets, summarize threads, draft replies, and manage users and organizations in natural language. uvx zammad-mcp-server turns your Zammad helpdesk into a set of typed tools any AI agent can call — no Zammad plugin, no custom REST glue code. ⭐ Star the repo — it helps other Zammad teams discover the project and shapes the roadmap. The Zammad MCP Server gives AI assistants like Claude to Zammad ticket system functionality over the Model Context Protocol — an open standard for connecting LLMs to external tools and data.
README
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Zammad MCP Server — Connect Claude, Cursor & LLMs to Your Zammad Helpdesk
Zammad MCP Server is a free, open-source, production-ready Model Context Protocol (MCP) server for Zammad, the open-source helpdesk and ticket system. It connects AI assistants — Claude Desktop, Cursor, and any MCP-compatible LLM agent — directly to your Zammad instance, so you can search tickets, summarize threads, draft replies, and manage users and organizations in natural language.
In one line:
uvx zammad-mcp-serverturns your Zammad helpdesk into a set of typed tools any AI agent can call — no Zammad plugin, no custom REST glue code.
⭐ Find this useful? Star the repo — it helps other Zammad teams discover the project and shapes the roadmap.
Table of Contents
- Overview
- Why use the Zammad MCP Server?
- Key features
- Zammad compatibility
- Documentation
- Quick start
- Zammad Commander (browser chat UI)
- Available MCP tools
- Access control & security
- Authentication methods
- Architecture
- Hosting & deployment options
- FAQ
- Contributing
- License
Overview
The Zammad MCP Server gives AI assistants like Claude structured, type-safe access to Zammad ticket system functionality over the Model Context Protocol — an open standard for connecting LLMs to external tools and data. Instead of scraping the UI or pasting ticket text into a chat window, the assistant calls discrete, validated tools (search_tickets, get_ticket_articles, create_article, and 30+ more) and gets clean, schema-checked data back.
安装
uvx zammad-mcp-server配置
{
"mcpServers": {
"zammad": {
"command": "uvx",
"args": ["zammad-mcp-server"],
"env": {
"ZAMMAD_URL": "https://your-zammad-instance.com",
"ZAMMAD_HTTP_TOKEN": "your_token",
"MCP_DENIED_TOOLS": "delete_ticket,delete_user,delete_organization"
}
}
}
}