aartiq/servicenow-mcp

将Claude、ChatGPT、Gemini、Cursor、Copilot或任何AI，连接到ServiceNow。

涵盖 ITSM、ITOM、CMDB、HRSD、CSM、Flow Designer、脚本和门户的 500+ 工具。用通俗易懂的英语阅读、构建、查询和自动化任何实例。

4.4到4.7新增：影响分析（list_table_config / find_field_references / find_script_references），查看什么依赖于表、字段或脚本，在更改前;本地同步将伪影拉取到本地文件;aggregate_report用于服务器端报告（计数加平均值，无截断）。

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🚀 安装（2分钟）

要求Node.js 20+。

重启你的AI客户端（Claude Desktop、鼠标游标等），然后开始提问。完成。

更喜欢UI吗？npx nowaikit web 用于本地仪表盘——或者使用 NowAIKit Cloud（无需安装）。

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🔌 手动设置（跳过向导）

把这个添加到你客户端的MCP配置里（Claude Desktop claude_desktop_config.json，光标~/.cursor/mcp.json等）：

OAuth、多个实例以及每个客户端的步骤→客户端设置 ·OAuth 设置。

没有实例？免费获取一个个人开发者实例，网址为developer.servicenow.com。

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💬 用它——只要开口

• “目前有多少个活跃的P1事件未解决？”

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🚀 Install (2 minutes)

Requires Node.js 20+.

# 1 — install
npm install -g nowaikit

# 2 — run the wizard: it detects your AI clients and writes their config for you
npx nowaikit setup

Restart your AI client (Claude Desktop, Cursor, …) and start asking. Done.

Prefer a UI? npx nowaikit web for a local dashboard — or use NowAIKit Cloud (nothing to install).

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🔌 Manual setup (skip the wizard)

Add this to your client’s MCP config (Claude Desktop claude_desktop_config.json, Cursor ~/.cursor/mcp.json, etc.):

{
  "mcpServers": {
    "nowaikit": {
      "command": "npx",
      "args": ["-y", "nowaikit"],
      "env": {
        "SERVICENOW_INSTANCE_URL": "https://yourcompany.service-now.com",
        "SERVICENOW_BASIC_USERNAME": "your_username",
        "SERVICENOW_BASIC_PASSWORD": "your_password"
      }
    }
  }
}

OAuth, multiple instances, and per-client steps → Client setup · OAuth setup.

No instance? Grab a free Personal Developer Instance at developer.servicenow.com.

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💬 Use it — just ask

• “How many active P1 incidents are open right now?”
• “Show me the 5 most recent changes and their risk.”
• “Create a business rule on the incident table that…”
• “Run the ATF suite for the HR onboarding flow.”
• “What’s the CMDB health for our prod CIs?”
• “Look up GlideRecord.addEncodedQuery in the ServiceNow docs and show the syntax.”

Read-only by default. Write, scripting and CMDB changes are opt-in flags — prod can’t be modified by accident.

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📚 Docs