michelbragaguimaraes/haloitsm_mcp

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A Model Context Protocol (MCP) server that provides AI assistants with access to the Halo ITSM/PSA/CRM REST API.

Обзор

A Model Context Protocol (MCP) server that provides AI assistants with access to the Halo ITSM/PSA/CRM REST API. This enables Large Language Models (LLMs) like Claude, GPT, and others to interact with your Halo instance through a standardized protocol. The Model Context Protocol (MCP) is an open standard that allows AI applications to securely connect to external data sources and tools. This server implements MCP for Halo ITSM, enabling AI assistants to: - from your Halo instance - programmatically - - Halo ITSM (also known as HaloPSA and HaloCRM) is a comprehensive IT Service Management platform used by MSPs, IT departments, and service organizations. It provides ticketing, asset management, project management, invoicing, and CRM capabilities through a unified platform. The Model Context Protocol is an open protocol that standardizes how AI applications connect to external data sources and tools.

README

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Halo ITSM MCP Server

Overview
Features
Prerequisites
Installation
Configuration
Usage
- stdio Mode (Local)
- SSE Mode (Remote/HTTP)
Available Tools
Architecture
Development
Troubleshooting
License

Overview

The Model Context Protocol (MCP) is an open standard that allows AI applications to securely connect to external data sources and tools. This server implements MCP for Halo ITSM, enabling AI assistants to:

Query tickets, users, clients, and other entities from your Halo instance
Create and update tickets programmatically
Manage assets, projects, appointments, and more
Run reports and retrieve business intelligence data

What is Halo ITSM?

Halo ITSM (also known as HaloPSA and HaloCRM) is a comprehensive IT Service Management platform used by MSPs, IT departments, and service organizations. It provides ticketing, asset management, project management, invoicing, and CRM capabilities through a unified platform.

What is MCP?

The Model Context Protocol is an open protocol that standardizes how AI applications connect to external data sources and tools. It enables:

Tool calling: AI can invoke specific functions with parameters
Secure authentication: Credentials are managed by the MCP server, not exposed to the AI
Structured data exchange: Responses are formatted for optimal AI consumption

Features

18 Resource Groups with 60+ Tools

This MCP server provides comprehensive coverage of the Halo ITSM API:

Resource	Tools	Description
Tickets	4	List, get, create, update tickets
Actions	4	List, get, create, delete ticket actions/notes
Users	4	List, get, find by email, get current user
Clients	4	List, get, create, update clients
Agents	2	List, get agents
Teams	2	List, get teams
Status	2	List, get ticket statuses
Ticket Types	2	List, get ticket types
Assets	4	List, get, create, delete assets
Sites	4	List, get, create, update sites
Projects	4	List, get, create, update projects
Opportunities	4	List, get, create, update opportunities
Appointments	3	List, get, create, delete appointments
Attachments	3	List, get, delete attachments

Открыть полный README на GitHub

Установка

npx halo-mcp

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Конфигурация

{
  "mcpServers": {
    "halo-itsm": {
      "command": "node",
      "args": ["/path/to/halo-mcp/dist/index.js"],
      "env": {
        "HALO_BASE_URL": "https://yourcompany.halopsa.com",
        "HALO_CLIENT_ID": "your-client-id",
        "HALO_CLIENT_SECRET": "your-client-secret"
      }
    }
  }
}