ServiceNow와 인터페이스하는 모델 Context Protocol (MCP) 서버는 안전한 API를 통해 ServiceNow 데이터에 액세스하고 조작 할 수있는 AI 에이전트를 허용한다. 이 서버는 serviceNow와 자연 언어 상호 작용을 가능하게하며 레코드를 쉽게 검색하고 스크립트를 업데이트합니다.

특징

자원

• servicenow://incidents: 최근 사건
• servicenow://incidents/{number}: 숫자로 특정한 사건을 얻으십시오
• servicenow://users: 사용자 이름
• servicenow://knowledge: 관련 기사
• servicenow://tables: 본문 바로가기
• servicenow://tables/{table}: 특정 테이블에서 기록 받기
• servicenow://schema/{table}: 테이블에 대 한 스키마를 얻을

도구

기본 도구

• [T7]]: 새로운 사건 만들기
• update_incident: 기존 사건 업데이트
• [T9]]: 텍스트 쿼리를 사용하여 레코드 검색
• [T10]]: sys id의 특정 레코드를 가져옵니다.
• perform_query: ServiceNow에 대한 쿼리 수행
• [T12]]: 사건에 대한 의견 추가 (customer 눈에 보이는)
• [T13]]: 사건에 대한 작업 노트 추가 (내부)

자연 언어 도구

ServiceNow MCP Server

A Model Context Protocol (MCP) server that interfaces with ServiceNow, allowing AI agents to access and manipulate ServiceNow data through a secure API. This server enables natural language interactions with ServiceNow, making it easier to search for records, update them, and manage scripts.

Features

Resources

• servicenow://incidents: List recent incidents
• servicenow://incidents/{number}: Get a specific incident by number
• servicenow://users: List users
• servicenow://knowledge: List knowledge articles
• servicenow://tables: List available tables
• servicenow://tables/{table}: Get records from a specific table
• servicenow://schema/{table}: Get the schema for a table

Tools

Basic Tools

• create_incident: Create a new incident
• update_incident: Update an existing incident
• search_records: Search for records using text query
• get_record: Get a specific record by sys_id
• perform_query: Perform a query against ServiceNow
• add_comment: Add a comment to an incident (customer visible)
• add_work_notes: Add work notes to an incident (internal)

Natural Language Tools

• natural_language_search: Search for records using natural language (e.g., “find all incidents about SAP”)
• natural_language_update: Update records using natural language (e.g., “Update incident INC0010001 saying I’m working on it”)
• update_script: Update ServiceNow script files (script includes, business rules, etc.)

Installation

From PyPI

pip install mcp-server-servicenow

From Source

git clone https://github.com/michaelbuckner/servicenow-mcp.git
cd servicenow-mcp
pip install -e .

Usage

Command Line

Run the server using the Python module:

python -m mcp_server_servicenow.cli --url "https://your-instance.service-now.com/" --username "your-username" --password "your-password"

Or use environment variables:

export SERVICENOW_INSTANCE_URL="https://your-instance.service-now.com/"
export SERVICENOW_USERNAME="your-username"
export SERVICENOW_PASSWORD="your-password"
python -m mcp_server_servicenow.cli

Configuration in Cline

To use this MCP server with Cline, add the following to your MCP settings file:

{
  "mcpServers": {
    "servicenow": {
      "command": "/path/to/your/python/executable",
      "args": [
        "-m",
        "mcp_server_servicenow.cli",
        "--url", "https://your-instance.service-now.com/",
        "--username", "your-username",
        "--password", "your-password"
      ],
      "disabled": false,
      "autoApprove": []
    }
  }
}

Note: Make sure to use the full path to the Python executable that has the mcp-server-servicenow package installed.

Natural Language Examples

Searching Records

You can search for records using natural language queries: